Privacy Policy for MoveCompany.co.za
Effective Date: 23.11.2024
MoveCompany.co.za (“we,” “our,” “Mover” or “us”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you interact with our website, services, and content. By using MoveCompany.co.za, you consent to the practices described in this Privacy Policy.
1. Legal Entity
MoveCompany.co.za is owned and operated by Mover Africa, a company registered in South Africa.
Address: Dock Road Junction, Corner of Stanley & Dock Road, Waterfront, Cape Town, 8001
Email: support@moverafrica.com
Website: https://moverafrica.co.za
2. Information We Collect
When you visit MoveCompany.co.za or use our services, we may collect the following types of information:
- Personal Information: Name, email address, phone number, and other details provided voluntarily via contact forms or service requests.
- Account Information: When creating an account as a shipper, business, or driver, you will be required to provide your name and credit card information. This information is used for payments or to receive payments.
- Usage Data: IP address, browser type, device information, pages viewed, and time spent on our site, collected automatically through cookies or similar technologies.
- Payment Information: We use Stripe as our payment gateway, a globally trusted and secure platform, to process all payments.
3. Use of Enquiries and Bookings
Enquiries and bookings submitted via MoveCompany.co.za are distributed as leads on the MoverAfrica.co.za marketplace. By submitting an enquiry or booking, you consent to the sharing of your details with moving or transport service providers who may contact you with quotes or further information about their services.
Additionally, users have the option to post jobs as bids on the MoverAfrica.co.za marketplace. This feature allows other moving or transport companies, especially those nearest to the user, to accept the job and provide their services.
We work to ensure that service providers using our marketplace comply with privacy regulations; however, we are not responsible for their individual practices. Please review their privacy policies for further information.
4. How We Use Your Information
We may use your personal data for the following purposes:
- To respond to inquiries and provide requested services.
- To distribute your enquiries or bookings as leads on the MoverAfrica.co.za marketplace.
- To facilitate job postings and bidding between users and moving or transport companies.
- To process payments or transfer funds to relevant accounts using Stripe.
- To improve our website, services, and user experience.
- To comply with legal obligations and protect against unauthorized use or fraud.
- To communicate updates, promotional offers, or important notices (you can opt out at any time).
5. Payment Information and Security
When creating an account on our platform, users who are shippers, businesses, or drivers must provide names and credit card information for making or receiving payments.
All payments are securely processed through Stripe, one of the world’s most trusted payment gateways. Stripe ensures that sensitive payment information is encrypted and securely transmitted. We do not store your credit card information directly on our servers.
6. Sharing Your Information
We do not sell or rent your personal information. However, we may share data:
- With third-party service providers to facilitate the distribution of leads, job bids, and payment processing.
- When required by law or to protect our legal rights.
All third parties, including Stripe and participating service providers, are required to comply with strict confidentiality obligations.
7. Data Security
We employ appropriate technical and organizational measures to safeguard your personal data against loss, unauthorized access, or misuse. While we strive to protect your information, no system is entirely secure, and we cannot guarantee absolute data security.
8. Cookies and Tracking Technologies
Our website uses cookies to enhance your browsing experience and collect analytics data. You may disable cookies in your browser settings, though doing so may impact certain functionalities of our site.
9. Your Rights
You have the right to:
- Access and review the personal data we hold about you.
- Request correction, deletion, or restriction of your personal data.
- Opt-out of marketing communications.
To exercise these rights, contact us at support@moverafrica.com.
10. Links to Third-Party Websites
MoveCompany.co.za may contain links to external websites. We are not responsible for the privacy practices or content of these sites. Please review their policies before providing personal information.
11. Updates to This Privacy Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with a revised effective date. Continued use of our services indicates your acceptance of the updated policy.
12. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us:
Email: support@moverafrica.com
Address: Dock Road Junction, Corner of Stanley & Dock Road, Waterfront, Cape Town, 8001
By using MoveCompany.co.za, you acknowledge that you have read and understood this Privacy Policy, including:
The requirement for shippers, businesses, and drivers to provide names and credit card information for payments, securely processed through Stripe.
The distribution of enquiries and bookings as leads on the MoverAfrica.co.za marketplace.
The ability to post jobs as bids for service providers to accept.